The organization I work in/for thinks RCA is some sort of TV? In all seriousness, the more I learn/study the framework of an RCA I start to understand there is more to it than a quick response to the account manager. The problem my management structure has is exposing the truth to the customer asking the questions.
Parker Williams
2006-03-23 23:15:39 CET 18566
Management and everyone else use the term root cause analysis relative to just about everything throughout our entire company and field service organizations. However what top and other management monitor with metrics are the things that are easily visible that the enterprise system (database for all things) provides easily on interrogation (or having someone interrogate it for them) which is things you can count. How many failures, how long to get new parts, how many were supplier caused, how much have we reduced our internal warranty cost per month and passed it on the customer or back to the supplier, etc. RCA requires a desire to know and make better product, diligence, understanding in depth, key learning, data acquistion and multi-disciplinary teams, all of which are anathema to an organization with no time for any details, just counts.
Fernando Martinez
2006-02-23 04:41:22 CET 16767
RCA is practiced strongly within our operating discipline. However, it depends on preconceived criteria in order to trigger the RCA process. Unfortunately, only "big hits" use to get the attention, placing the organization at risk of practicing RCA in a very reactive way.
Rolly Angeles
2006-01-22 01:03:18 CET 14697
Managament Committment will be top of my list for any RCFA to be successful. I believe that it should be a Top-Down Approach that must be initiated by Top Management. They may not be a part of the team that conduct the analysis but certainly they will be the one to approve on any improvements proposed by the team. If management is not committed then any RCFA efforts is doomed to fail
Miles
2006-01-20 05:41:27 CET 14589
Our organization, particularly the top executive are still in the age wherein RCA is an alien term, in other words, never heard, never used...
